Thank you for taking the time to visit our site. We hope you will visit us again soon. We are constantly adding items to our product line, so please check in often to see what's new. Espresso Solutions, Inc. 3 Main Street Atkinson, NH 03811 Tel: (603) 362-8100 orderdesk@esi-store.com ORDER PROCESSING Your order will be processed and shipped within 48 hours. Orders placed using 3 Day or Next Day shipping are given proirity and are shipped the same day if possible. If you are using this method, please contact us before placing your order to determine product availability. You will recieve an order confirmation, along with the UPS tracking number when you order is processed for shipment. If you do not recieve this, please verify that you sent us the correct e-mail address as this will freeze the order process. If an item is out of stock, we will email you an estimated shipping date. If this estimated shipping date changes, you will be notified via e-mail. If you wish to cancel the back-ordered item, you must do so before it is processed for shipment. Backorders that are part of an original order will be shipped to you freight-free. Sorry, we do not process international orders at this time. SHIPPING COST We ship all orders via UPS. At this time, we only ship within the continental United States. UPS Saturday delivery is an additional $10 per box and must be clearly requested in the comments section of the shopping cart. There are select rural locations that are excluded from this service. We will notify you if this applies to your shipping location. FREE SHIPPING If your order is over $75, you will not be charged for shipping. This only applies to UPS Ground orders. The shipping charge will appear in your confirmation as "0.00" in shipping field. SATISFACTION GUARANTEED If you are not satisfied with your order, please e-mail or call us within 7 days of receipt of merchandise and we will issue a return authorization number to you. Upon receipt of the returned merchandise, we will credit the account by which you paid. Please do not send back any merchandise without this number, as it may be refused by our receiving department. Shipping charges to and from your location are not refundable. DAMAGED SHIPMENTS In the unlikely event that your order arrives damaged, please e-mail or call us within 7 days of receipt and we will issue a return authorization number to you. We will process all claims with UPS and arrange for them to pick up the damaged shipment at no cost to you. We will them reship your order freight-free or credit the account by which you paid, whichever you prefer. Please do not send back any merchandise without this number, as it may be refused by our receiving department. SALES TAX New Hampshire does not have a sales tax.